Evaluating three standard operating procedures

Assignment Help Business Management

Reference no: EM133646342

Scenario

You work for Teledyne Research as an enterprise architect. Teledyne a multinational research and development organization with a mission of developing and delivering technology products for small to medium sized organizations. Teledyne has been asked to develop a Request for Proposal (RFP) packet to a small but growing managed print services organization (PrintItNow).

Until recently, PrintItNow has been able to support its customers with the three individuals at the primary headquarters. However, a new opportunity has been granted to PrintItNow, and they are in need of expanding their technical support services to include a larger number of technicians, in multiple locations.

The most appropriate solution for PrintItNow is to implement a ticketing system that will manage their Service Level Agreement (SLA), meet the current customer experience, and automate several tasks making it easier for their technicians to resolve issues on their first visit.

Instructions

You have been assigned the task of implementing base standard operating procedures for the RFP packet response by the Chief Information Officer (CIO). Within this portion of the RFP response packet you will need to develop the following items:

Evaluate and justify three standard operating procedures that would be a requirement for this customers' ticketing system.
Indicate why these SOPs are needed.
Write the three standard operating procedures that will be included within the base configuration developed by Teledyne research.

Reference no: EM133646342

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