Reference List /3 Reference list included and accurate Reference list included but some minor mistakes Reference list included. Very limited references though. Reference list included. Incomplete. Poor referencing convention and very few sources

Content /8 The content is excellent and concise. It has been well research and referenced Content is well though through. Research and referencing are evident Content, research and referencing is adequate Presentation should be more concise. Research and referencing need improvement Presentation lacks focus and content hard to follow. Very limited research Spelling and Formatting /3 Correct spelling and grammar. Formatting correct and consistent. Minor lapses in style and formatting. Some lapses in style and formatting Formatting and styles could be improved. No attempt made to correctly format or style the presentation. Very hard to read due to bad choice of colour and/or fonts.

Summary page /2 Summary page excellent Summary page very good but needs some minor improvements Good attempt as summary. Need to integrate well Summary page okay but need more academic rigor Poor summary notes Length /3 Excellent management of time and overall presentation Very good time management and presentation Good attempt at managing time and presentation Need to manage time well Overall presentation okay Poor time management and coordination

Participation /3 All team members have participated in the presentation. Answered questions Team members have participated. Mostly answered questions Team members seem to understand the content Good attempt at presentation. Missing information Poor coordination of presentation. Hard to follow students Communication /3 All team members maintain excellent eye contact with the audience and seldom need to refer to the slides. Easy to follow Students maintain eye contact but needs to refer to notes/slide on a number of occasions. Easy to follow Maintain good eye contact but need notes to help them Not very articulate in presenting content Occasionally maintains eye contact and needs to refer to slides/notes Hard to follow Students have no eye contact and read from slides/notes. Students are hard to understand.

Writing Style /10 Correct spelling and grammar. Formatting correct and consistent. Proofread. Minor lapses in style and formatting. Proofread. Some lapses in style and formatting. Proofreading could be improved Formatting and styles could be improved. Proofreading also need improving No attempt made to correctly formatting or style the report. No proofreading done. Reference list and in-text citation Accurate referencing style Clear referencing style. Generally good referencing style Sometimes clear referencing style Lacks consistency with many errors /10 Research sources /5 Excellent use of credible sources. More than 10 sources Very good effort. More than 10 sources used. Good effort made but not outstanding. 10 sources used Made some effort. For example, Web searches only 10 or less sources used Very little attempt to research. Poor or very limited sources Less than 10 sources.

Discussion and analysis of LibQUAL+ instrument in the context of the chosen library Demonstrated excellent ability to think critically and sourced reference material appropriately. Demonstrated ability to think critically and sourced reference material appropriately. Demonstrated ability to think critically and sourced reference material appropriately. Demonstrated ability to think critically and but not source reference material appropriately Did not demonstrate ability to think critically and did not source reference material appropriately /35 Logic is clear and easy to follow with strong arguments Consistency logical and convincing Mostly consistent logical and convincing Adequate cohesion and conviction Argument is confused and disjointed Conclusion /5 Logic is clear and easy to follow with strong arguments. Consistency logical and convincing. Mostly consistent logical and convincing. Adequate cohesion and conviction. Argument is confused and disjointed.

Abstract /5 Has a clear and relevant summary of the findings of the report Summary covers the main points of the report Generally relevant to the report The abstract has some relevance but it is not clearly stated Reads more like an introduction than an abstract Introduction to LibQual+ /5 Excellent description of the tool and is very clear and concise. Very good description of the tool Good description of the tool but requires good integration of ideas Attempt is made at describing the tool but it is not complete Poor description of the tool

Evaluation of chosen library using LibQUAL+ and Discussion of findings • Overview of the library selected 5 Evaluating library using LibQUAL+ instrument 10 • Discussion of three key dimensions in the context of the library 10 • Key areas for improvement and possible recommendations 10 Conclusion Summary of this research 5 Writing and Referencing • Style – spelling, grammar, formatting, proofread 10 • Referencing (Correct in text citations and reference list) 10 Research Sources At least 10 peer reviewed sources 5

Cover Page Use assessment cover sheet on Moodle Abstract Summary of your research approach and key findings from this research 5 Table of Contents Introduction to LibQUAL+ instrument Introduce this survey instrument and explain the key dimensions used to measure service quality 5

Submission Guidelines All work must be submitted on Moodle by the due date along with a completed Assignment Cover Page. The assignment must be in MS Word format, 1.5 spacing, 11-pt Calibri (Body) font and 2 cm margins on all four sides of your page with appropriate section headings. Reference sources must be cited in the text of the report, and listed appropriately at the end in a reference list using IEEE referencing style.

Due Date Week (Written Report) Week 11 and 12 (Presentation in Labs) Submission Guidelines All work must be submitted on Moodle by the due date along with a completed Assignment Cover Page. The assignment must be in MS Word format, 1.5 spacing, 11-pt Calibri (Body) font and 2 cm margins on all four sides of your page with appropriate section headings. Reference sources must be cited in the text of the report, and listed appropriately at the end in a reference list using IEEE referencing style.