Evaluating reservation processes

Reference no: EM131010297

A hotel chain is interested in evaluating reservation processes. Guests can reserve a room by using either a telephone system or an online system that is accessed through the hotel's web site. Independent random samples of 80 guests who reserved a room by phone and 60 guests who reserved a room online were selected. Of those who reserved by phone, 57 reported that they were satisfied with the reservation process. Of those who reserved online, 50 reported that they were satisfied. Based on these data, is it reasonable to conclude that the pro- portion who are satisfied is higher for those who reserve a room online? Test the appropriate hypotheses using a = .05.

Reference no: EM131010297

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