Reference no: EM131856949

Exercise 1 - Evaluating Employee Performance

Your text discussed the use of objective data to evaluate employee performance. Below, you will find data on the number of traffic citations written by police officers. Indicate what performance rating you would give each of the officers. Select the person you think is the best officer and the person you think is the worst officer. Your instructor will discuss your ratings in class.

Performance Rating-

1-below expectations

2-meets expectations

3- exceeds

4-greatly exceeds

Officer	Traffic Citations Written	Performance Rating
Malloy	33
Reed	34
Ho	10
Romano	19
Hooker	23
Williams	09
Boscarelli	17
Fife	14
Friday	08
Yokus	23
Taylor	15
Gannon	08
Lacey	09
Renko	04
Baker	02
Briscoe	15
Sullivan	11
Bates	12
Green	17
Davis	10
Coffey	03
Cagney	07
Hill	06
Poncherello	05
DEPARTMENT MEAN		13.04

Best Officer -

Worst Officer -

Exercise 2 - Evaluating Training Programs: 1

As training director for Beavis Enterprises, you are constantly "butting heads" with the other division directors about the need for training. To show the division heads the importance of training, you decide to conduct an experiment. Half of your employees attend a workshop in which information about the company product is presented. The other half, do not receive this training. All employees are monitored before the training period on the percentage of correct information they provide to customers and then monitored again 3' weeks after the training program is completed.

On the basis of the data from the following page, did your training program work? In the space below, justify your answer. You might want to draw a chart or table to best represent your findings.

Employee	Training Condition	Pretest Score	Posttest Score
Hofstadter	no training	68	73
Cooper	training	79	86
Wolowitz	training	62	73
Penny	no training	83	82
Koothrappali	no training	63	67
Winkle	training	77	84
Fowler	training	61	75
Rostenkowski	no training	74	74
Mosby	training	84	84
Eriksen	training	68	70
Scherbatsky	no training	70	79
Stinson	training	53	58
Aldrin	no training	79	88
Heffernan	training	54	71
Spooner	training	93	90
Palmer	no training	71	76
Olchin	no training	76	78
Becker	no training	88	89
Kostas	training	88	92
Wyborn	no training	67	80
Malinak	training	74	80
Hughley	training	64	67
Milsap	no training	61	75
Rogers	training	71	72
Pritchett	no training	64	73
Delgado	training	85	86
Dumphy	training	70	75
Tucker	no training	69	68
Bluth	no training	72	79
Funke	no training	68	74

Exercise 3 - Evaluating Training Programs: 2

In an attempt to increase the performance of its customer service employees, the Clinton Whitewater Canoe Company recently conducted a new training program. The training program involved a series of lectures and discussions to reduce the number of complaints made by customers purchasing a new canoe.

Before spending thousands of dollars on the training, the company allowed three different outside trainers the opportunity to each conduct a training session, with the idea being that the company would then offer a contract to the trainer doing the best job.

On the next page, you will find data for the three training sessions. The effectiveness of the training was evaluated through employee ratings of the trainer, a test of customer service knowledge following training, and the number of customer complaints received by the employee in the 2 weeks following the training session.

The instructor rating was made on a 5-point scale (a rating of 5 is excellent and a rating of 1 is poor) and represents how well the employees thought the trainer conducted the training session. The test score is the percentage of items that each employee got correct on the test of customer service knowledge.

As director of training, your job is to use the data on the next page to make a recommendation about which trainer should be offered the training contract. Justify your reasoning below (hint: you might want to create a chart to help make your decision).

Employee	Trainer	Instructor Rating	Test Score	Customer Complaints
Aldean	Leno	4	71	2
Urban	Leno	5	78	2
Underwood	Leno	5	83	3
Chesney	Leno	5	75	2
Hill	Leno	5	94	1
McGraw	Leno	5	97	2
Pickler	Leno	4	80	1
Womack	Leno	4	82	3
Swift	Leno	5	72	2
Lambert	Leno	4	74	1
Bennet	Carson	3	84	2
Cole	Carson	3	81	1
Clooney	Carson	3	84	1
Crosby	Carson	2	78	2
Goulet	Carson	3	88	3
Martin	Carson	3	83	2
Mathis	Carson	5	85	1
Newton	Carson	3	80	0
Sinatra	Carson	3	93	1
Williams	Carson	4	98	1
Legend	Parr	5	81	0
Usher	Parr	4	77	1
Bilge	Parr	3	82	1
Carey	Parr	3	72	0
Rihanna	Parr	3	77	0
Perry	Parr	4	84	1
Keys	Parr	5	85	0
Knowles	Parr	4	73	1
Wayne	Parr	3	81	1
Monae	Parr	4	79	2