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Evaluating customer experience designs

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Reference no: EM132858488

Explain the importance of design for digital technology projects. 

Explain the main components of architectural design of digital business systems.

Compare ERP systems architecture with digital business architecture.

Explain the key elements and factors to consider for designing a successful modelfor supporting online customer experience.

List the main issues/potential mistakes in designing usability/user experience, and propose actions that companies should consider to create effective online experiences.

Define usability and explain its importance in the design process.

Outline the key areas and techniques involved in evaluating customer experience designs, including eyetracking and web design personas.

Explain the importance of use-case analysis in analyzing and modelling systems and describe its four main stages.

Explain the importance of information architecture to an effective website design, and describe design tools and supports such as card sorting, blueprints, maps, and wireframes.

List the main customers' requirements required to support user's experience

Examine and assess the main elements of site design including

  • Site design and structure
  • Page design
  • Content design
  • Specific requirements for mobile design.

Explain the key constraints and requirements for web accessibility.

Identify the key security risks factors of customer interface and digital systems, and list the major measures to protect them.

Reference no: EM132858488

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