Reference no: EM133513797

Assignment:

Q1: Company ABC manufactures and sells air conditioners to customers in Spain and Germany. As part of its corporate social responsibility goals, the company aims to achieve zero emission of Freon, a non-combustible gas used in air-conditioners, by 2030. Recently, the company received complaints from customers in both countries about a specific type of portable air conditioner. These customers reported an unusual smell and poor cooling performance. After conducting an investigation, Company ABC discovered that the issue was with the compressor system, which was supplied by two reputable suppliers. The company identified the problem as a faulty valve in the compressor system from one of the suppliers, which can be resolved by replacing the valve. Company ABC has decided to recall all the affected portable air conditioners. However, since the company is unsure which air conditioners have the faulty valve, they will need to contact their customers using a list of customer contacts. The company has agents in Spain who can visit the customers and replace the valve, but for customers in Germany, the air conditioners will need to be returned to the factory for repairs. Upon receiving the returned products, the company will determine whether the products are repairable or need to be recycled. It is important to note that the unusual smell reported by customers is from the air conditioner compressor gas, which is not good for the environment.

Q2: Describe the digital transformation strategies that are necessary to manage the aforementioned processes. Evaluate and compare at least two different digital transformation solutions, including those enabled by artificial intelligence, for effectively managing these processes.