Evaluate the requirements for professional tourism

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Reference no: EM132225953

Assessment Task No 1

Task description: Service Process Blue Print

Task Requirements:

With reference to the concepts and theory learnt, students are required to draw a service blueprint of the service process that they have consumed recently and write a report on service experience improvement based on their analysis of service process. The blue print and report will be based on student experience and research:

Service Blueprint Requirements: ‘Consider a hospitality and tourism service that you have consumed recently. Draw a service blueprint that describes the services process involved at each step. Identify fail points, process time, activity time etc.in service delivery and
document it in your analysis.

Report Requirements: Write a report analyzing each step of the service process and making a series of recommendations for service experience improvement. The recommendation must be based on theory and concepts taught during the first 4 weeks of
the semester and should not exceed more than 500 words.

Suggestions on how to answer this question (this list is not exhaustive)

- The answer must be based on theory and concepts taught during the first 5 weeks of the semester.
- Students should use relevant material from the weekly lectures as well as other resources such as academic journal articles and text to support their ideas.
- Students will be required to explore different service-quality theories and concepts.
- Students must ensure that all information sources are appropriately referenced using

APA referencing conventions.

Criteria used to grade this task:

1. Examine challenges and complexities of the service operational management and deliverables

2. Analyse the role of service delivery and the customer dimension for business sustainability

3. Understand the importance for a firm to be knowledgeable about its customers' expectations

4. Evaluate various techniques of collecting and using customer information and feedback.

5. Evaluate the requirements for professional tourism and hospitality business relevant to service culture

Assessment Task No 2

This assessment consists of two parts - a presentation and a report. Students will receive feedback following the presentation, which they are encouraged to use to improve their report. Students are required to form small groups of two or three members.

Group Presentation:

Task Requirements:

Each group is required to prepare a visual presentation using key concepts and theories

The task is to examine a case of a relationship in the hospitality and tourism industry where managers and employees work side by side. An example of a situation of this type may be the front desk work station in a hotel, housekeeping functions, or restaurant activity (e.g. where the Chef and the Maître D' must co-ordinate their individual activities towards the customer to ensure service is delivered as expected).

Critically evaluate a chosen relationship and creatively apply concepts regarding operational service excellence to enhance the overall quality of the service, to benefit the business and to improve customer satisfaction. It is important to remain mindful of the product or services' target market to ensure that the business continues to meet market demand. (Use Hospitality and Tourism related examples; including the Airline, Hotel, Food & Beverage or other businesses as an example).

Group Report:

Task description:

Task Requirements: Using feedback from the presentation Each group is required to prepare a Written Report

Both the Presentation and Report

1. Shows knowledge of relevant management theory

2. Evidence of critical thinking in preparing

3. Clearly takes into account the intended audience

4. Draw on relevant learning from weekly lectures and readings

5. The arguments presented are incisive and include a concise, relevant treatment of the issues. The ideas put forward are consistent with the question and critically analyses the topic

6. Succinctly and clearly written

7. The topic is discussed using theoretical frameworks of management, and these are supported by the use of at least 2 primary sources(e.g. refereed journal articles) and at least 3 high quality professional, company or media sources that are directly relevant to the topic chosen. Students must not use non-academic sources such as Wikipedia in preparing the report

8. Makes limited use of textbook (or other textbooks), relying on primary sources to support their argument.

9. Sources are referenced consistently and comprehensively using there commended referencing system as prescribed in the course description/outline

10. Correct Business Report format is applied

11. Presentation makes use of relevant and meaningful visual aids

12. Use of language appropriate to an academic report

13. All group members participate within the group presentation

14. Presentation is professional (e.g. spelling and grammar checked, judicious use of headings, etc).

15. The presentation is presented with the intended audience in mind

Attachment:- Subject Guide.rar

Verified Expert

The assignment focuses on hospitality and tourism management within the sector of hotel where in the relationship between internal stakeholders is discussed. It helps in understanding the importance of operations and management theory and concepts within the sector.

Reference no: EM132225953

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Reviews

inf2225953

3/7/2019 2:04:27 AM

Hii task 2a is irrelevant to the task 2b as far as i think. I had it done from expertmind.com itself. If there is any enquiry regarding it, you can ask them about it Task 2a i can forward it to you via email. Please send me an email where i can send it on. I am unable to link that attachment in these messages as i don’t have a laptop with me right now Hii. Is the solution ready?? Thanks I was just taking the general followup regarding my assignment and you delivered the solution, thank you so much to deliver the solution a way before the deadline. perfect as required.

len2225953

2/1/2019 10:28:09 PM

Expression, Structure- Weight 20.00% Demonstrates a high quality level of academic writing, pre-submission editing and proof-reading and minimal grammatical/expression errors. Professional presentation including the use of headings, spelling, punctuation error-free. Demonstrates a solid level of academic writing with occasional editing, proof-reading and grammatical/expression errors Well-presented including the use of headings, spelling, punctuation error-free. Level of academic writing consistent but with editing, proof-reading and grammatical/expression errors. Some errors in formatting, spelling, punctuation. Additional editing and proof- reading required. Level of academic writing in-consistent with multiple editing, proof-reading and grammatical/expression errors. Errors in formatting, spelling, punctuation. Additional detailed editing and proof- reading required. Expression, Structure- Weight 20.00%

len2225953

2/1/2019 10:28:01 PM

Application of change interrupters Weight 30.00% Demonstrates high levels of competency in analysing the relationship and critically evaluate it in a very through manner Demonstrates consistent levels of competency in analysing the relationship and critically evaluate it in a very through manner Demonstrates the ability to support argument with examples. Some analysis and discussion of the key issues relevant to the task question Reading, Research, Critical thinking and referencing- Weight 20.00% Evidence of detailed, structured and independent and group research. Demonstrated use of a wide variety of applicable scholarly information resources/data Referencing used throughout is consistent and accurate and demonstrated ability to reference a range of both primary and secondary sources both in-text and using a reference list. Evidence of broad, structured and independent and group research. Demonstrated use of applicable scholarly information resources/data. Referencing throughout is generally consistent and accurate and demonstrated ability to reference a range of both primary and secondary sources both in-text and within a reference list.

len2225953

2/1/2019 10:27:39 PM

Criteria High Distinction 80% - 100% Distinction (70% - 79%) Credit (60% - 69%) Quality and completeness: Answered task Question- Weight 30.00% The Tourism/Hospitality service relationship Report addresses in detail all the key aspects of the task requirements and key components of the management/ employee relationship in a professional and structured manner. The Tourism/Hospitality service relationship Report addresses the key aspects in detail all the key aspects of the task requirements and key components of the management/ employee relationship in a professional and structured manner. The Tourism/Hospitality service relationship Report addresses some of the key aspects in detail and the task requirements and some of the key components of the management/ employee relationship in a professional and structured manner.

len2225953

2/1/2019 10:27:30 PM

Work co-operatively as a team. Very strong evidence of teamwork, consistency of message, and co-operation amongst group members Strong evidence of teamwork, consistency of message, and co-operation amongst group members Evidence of teamwork, consistency of message, and co-operation amongst group members Some evidence of teamwork, but some evidence of lack of co-operation as well. Little or no evidence of teamwork 2 Late penalty Marks awarded 10

len2225953

2/1/2019 10:27:22 PM

Present relevant content i.e. Application of change and interrupters from a visitor’s viewpoint and recommendations on improvement. Demonstrates high levels of competency in analysing the relationship and critically evaluate it in a very through manner Demonstrates consistent levels of competency in analysing the relationship and critically evaluate it in a very through manner Demonstrates the ability to support argument with examples. Some analysis and discussion of the key issues relevant to the task question Demonstrates an attempt to use relevant examples and relationships with theories to support arguments with some analysis and discussion of the key issues relevant to the task question Limited use of relevant examples and relationships with limited or no applied knowledge to support the key issues relevant to the task question. Limited or poorly focused analysis and discussion. 5

len2225953

2/1/2019 10:27:13 PM

Criteria High Distinction 80% - 100% Distinction (70% - 79%) Credit (60% - 69%) Pass (50% - 59%) Fail (0% - 49%) Score Weight (Marks) Presentation skills Excellent presentation with a good speaking voice, audience engagement, excellent knowledge of the subject matter and under the time limit. Good presentation with good speaking voices, audience engagement, sound knowledge of the subject matter and under the time limit. Fair presentation with good speaking voices, lacking audience engagement, fair knowledge of the subject matter and under the time limit. Poor presentation with speaking voices needing attention, lack of audience engagement. Very poor presentation which was hard to understand, no audience engagement, very poor knowledge of the subject matter. 3

len2225953

2/1/2019 10:27:02 PM

this is my Hospitality and Tourism Services Management assignment. i already got made task 2a from this website. now 2b need to be done. MOre information can be obtained from the subject guide pg 10 and 11. marking rubric has also been posted. First name Criteria High Distinction 80% - 100% Presentation skills Excellent presentation with a good speaking voice, audience engagement, excellent knowledge of the subject matter and under the time limit. Present relevant content i.e. Application of change and interrupters from a visitor’s viewpoint and recommendations on improvement. Demonstrates high levels of competency in analysing the relationship and critically evaluate it in a very through manner Work co-operatively as a team. Very strong evidence of teamwork, consistency of message, and co-operation amongst group members

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