Evaluate the on-going progress of the change effort

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Reference no: EM1328426

The case study questions:

What techniques and strategies could be used to evaluate the on-going progress of the change effort?

Should the evaluation incorporate quantitative and qualitative methods?

Why might one method be preferred over the other?

The solution thoroughly addresses each question, utilizing a call center work environment as example. Included are potential measurements, both quantitative and qualitative, for measuring change efforts with these job duties.

Reference no: EM1328426

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