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(a) Suppose you are a personnel manager, and an individual with long hair and no necktie applies for a job as an engineer. Imagine your reaction.
What would you think about the person?What if the person was applying for a receptionist position?
(b)In this economy customer service has become one of the keys to survival. Using the Internet, do some research about Wal-Mart and McDonald's and their approach to customer service.
How would you evaluate the implementation of customer service in each store? Compare them based on criteria that you develop.
Who originally owned the rights to the computer Steve Wozniak made, and why did they not take advantage of it? Did Microsoft invent the Disk Operating System? Briefly explain the deal Microsoft made with IBM concerning DOS.
Suppose that the store wants to consider a stockout strategy. They estimate the cost of back ordering to be $3 per unit per year. What is the optimal policy and cost of such a strategy? Show all work and draw a diagram of this policy.
What are the most important of these performance objectives for Flame Electrical and what seems to influence the stock replenishment policy of Flame Electrical
Analyze Fukuda's approach to developing and testing the CEDAC approach to continual improvement. Discuss the areas in which it has been most successful at the aspects of process improvement while it has not successfully addressed.
Choose a firm which became an MNE with location advantages and depict the steps the firm took in a specific country(s) to accomplish this.
Imagine you are the marketing manager for a U.S. manufacturer of paper products (including paper plates, paper towels, napkins, toilet paper, and tissues).
What are some of the various opportunities that automation has afforded, such as: telecommuting; remote work arrangements; teleconferencing; web based training etc.? What you see as a positive aspect and what you see as a negative aspect, or obsta..
Identify and discuss the four basic phases of the Phased Project Planning process.
What is the concept of comparative norm in determining the basic wage rate? Why there are limitations to this approach?
Briefly explain Evolution and contributor of Operations management.
List and describe the strategies that can be used to overcome resistance to change.
Describe the importance of learning curves in a services-based operation and how they can be used to increase organization efficiency. Please provide a specific example(s).
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