Evaluate the impact on samsung of failing to maintain

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Assignment:

QUESTION 1: Evaluate the impact on SAMSUNG of failing to maintain and improve quality.

Loss of customers and clients
Damage to business reputation
Increased costs
Legal implications
Effect on staff morale
One actual organisation.

QUESTION 2: The organisation selected (SAMSUNG) by you in QUESTION 1 criteria above for that you need to first review the system and you need to suggest and complete the following points of Samsung.

Modifications / Service Systems
Service improvements
Concepts applications
Documentation
Administrative processes
Application of standards for monitoring, feedback and review
Action on improvements
Performance indicators
Response times

QUESTION 3: Assess the role of self-assessment in determining SAMSUNG current performance

1. Analyse the impact of SAMSUNG culture on quality management

2. Discuss how culture in SAMSUNG may be changed to ensure effective quality management.

Reference no: EM133295891

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