Reference no: EM133363866

Instructions

Practicing Your Problem-Solving and Decision-Making Skills
Facing a challenge, most of us worry before identifying the concerns or making a decision.
Convert all that worrying to directed critical thinking by following these steps:
? Identify and clarify the problem.
? Gather information.
? Evaluate the evidence.
? Consider alternatives and implications.
? Chose the best alternative and test it.
Career Application: As a manager of a much frequented Burger King restaurant, you have a problem. Customers are unhappy with multiple lines for counter service because they don't seem to know where to stand to be the next served. Tempers flare when aggressive customers cut in line, and other customers spend so much time protecting their places in line that they are not ready to order. As the manager, you want to solve this problem. Any new procedures, however, must be approved by a majority of Burger King owners in your district. You know that Burger King's management favors the multiline system because the executives believe that this configuration accommodates higher volumes of customers more quickly than a single-line system does. In addition, customers are turned off when they see a single long line.
Directions
? Use the critical-thinking steps outlined above. Begin by clarifying the problem.
? Where could one gather information? Would it be wise to see what competitors are doing? How do banks handle customer lines? Amusement parks? Airlines?
? Evaluate the findings and consider alternatives. What are the pros and cons of each alternative?
? Choose the best alternatives using sources