Reference no: EM132916979
Think of a routine or goodwill (written) message that you have recently received. This message might have come from your supervisor, instructor, coach, customer or colleague etc. This message may have been an email or direct letter.
Evaluate the effectiveness of this message. Use the following questions to complete evaluation.
What was the sender's relationship to you? (Please do not use a first name or last name i.e. keep the sender anonymous, simply say whether this was a supervisor, instructor, coach or colleague etc.) Describe his/her role/relationship to you.
What was the purpose of the message? (to request general information? to order services and merchandise? to request a claim adjustment? to confirm contracts or arrangements? to express appreciation, congratulations or sympathy? to announce or instruct? Was this a form letter?
Did the message follow the three-step structure writing plan. Did it have an opening, middle and closing?
Was this message effective? If so, how so and why? If not, why not?
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