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Evaluate the deployment of tqm in bt

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Reference no: EM132881639

Questions

1 Explain in detail the role customer satisfaction played in BT's total quality journey.

2 Evaluate the deployment of TQM in BT, paying particular attention to the commitment displayed by the management of the company.

3 Discuss the approach to 'Revitalizing Quality' and explain why this might have been needed within a few months of BT Retail's inception.

Reference no: EM132881639

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