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Evaluate the customer experience via louis vuitton emailing

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Reference no: EM133217266

The following scenarios will be used to evaluate the customer experience via Louis Vuitton Emailing services on the webite

  1. To inquire about the status of a repair. Took 4 days to reply
  2. To make a complaint about a recent purchase. Did give any solution or empathy in their reply
  3. To ask a question about a newly launch product. Was told to visit the nearest boutique for more info and view the product.

Propose THREE relevant recommendations to close the gaps for the customer service email service. Include areas such as designing effective feedback mechanisms. Recommendations should enhance the overall customer experience in order to retain customers and increase customer loyalty.

Reference no: EM133217266

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