Reference no: EM132989707

Task 1In this task you will provide an overview of your chosen organisation.

a) Identify the industry and briefly describe the functions of your nominated organisation.

b) Briefly list and describe the organisation's products and services

c) Provide the organisation's published Customer Service policy or charter (include this as Appendix 1). Evaluate the adequacy of the policy and how accessible it is to those inside and outside the organisation.

This is for my Business Administration (Diploma) course

The case is below which you have to follow:

What you have to do

Each day we make observations about the level, nature, quality of customer service provided to us by various organisations. In this assessment you are required to describe the customer service experience provided by an organisation of your choice. You will also need to critically discuss the effectiveness of the service, organisational operations and other processes supporting its service delivery.

We recommend, if possible, you base the assessment on an organisation in which you are currently, or have previously been, employed.

You may also choose an organisation you deal with in the course of your work if you have access to relevant information required to satisfactorily answer the assessment questions.

The suggested word count (where shown) after each question is an indication only. You should try to provide specific answers to each question in a short succinct manner ensuring you communicate all relevant information.