Reference no: EM132354710

Assessment Task - Project

TASK SUMMARY

For this task, you are required to monitor and evaluate organisation development plan activities. This will require you to seek staff input through a survey about the leadership development framework, report on focus group results about the leadership development framework to staff, as well as report to the CEO and provide an updated organisation development plan.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK
• Access to textbooks and other learning materials.
• Computer and Microsoft Office.
• Access to the Internet for research.
• Organisation development plan (from Assessment Task 2).
• Background information (provided).
• Meeting space.

WHEN AND WHERE SHOULD THE TASK BE COMPLETED?
• This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
• Your assessor will provide you with the due date for this assessment.

WHAT NEEDS TO BE SUBMITTED?
• Email with link to completed survey.
• Updated organisation development plan.
• Evaluation report.

Instructions

Review the background information and complete Part A, Part B and Part C.

Background information

It is 12 months later at Boutique Build Australia. Due to enhanced communication and consultation mechanisms, the leadership development framework has finally been implemented and has been in place for approximately 3 months. You are now required to seek feedback from staff about the implementation of the leadership development framework as one of the organisational development programs and activities that has been implemented.

PART A - DEVELOP A STAFF SURVEY

Develop a staff survey using Survey Monkey (or similar) to seek input from Boutique Build staff about the leadership development framework.
The survey must include a statement explaining the purpose of the survey.

Your survey must include at least ten questions and your questions must seek to assess staff support requirements for the leadership development framework.

Refer to the organisation development plan and leadership development framework developed in assessment tasks two and three to assist you with your questions for the survey.

PART B - ANALYSE AND DISCUSS FEEDBACK

Background information
As part of Boutique Build's ongoing continuous improvement, a representative group of staff conducted a focus group to discuss the leadership development framework. Focus group questions and findings are as follows:

How important are leadership skills for you?
• They are crucial as it helps me to manage staff better.
• Very important.
• A modern-day manager cannot do without them.
• Developing these skills means that I can do my job to the best of my ability

Describe the leadership skills that you consider most important?
• Emotional intelligence
• Ability to motivate others
• Ability to delegate
• Inspiring
• Creative

What causes you the most stress or frustration at work?
• Disorganised processes, not consistent with managerial decisions.
• Too much work.
• Not always clear what my role is.
• Not enough training to do my job.

What gets in the way of teamwork and/or cooperation in this organisation?
• People who do not make the effort to find out about the company and its services and procedures.
• Procedures that are set up for very good reasons, but not followed.

• Managers that are not available when you really need them because they are often in meetings. Meetings are important, but so is supporting your team in every way that you can.
• There is an "us versus them" mentality between trades staff and head office staff.
• Lack of leadership skills.

What could be done to improve teamwork and cooperation?
• People need to be trained properly and by a manager, so that they can learn the proper procedures and be encouraged to take notes for future reference. This will also allow the manager to see the employees' progress (or lack thereof).
• Need more leadership training.
• The three-month probation period to determine whether or not the person will fit in with the team and be able to grow with the company. The three-month probation is not being used.
• Better communication and cooperation throughout the whole company.
• Better communication.

What could be done to improve the implementation of the new leadership framework?
• More information, it's very complicated.
• Mentoring by an experienced person.
• Mentoring would really help.
• Regular meetings.

1. Review the scenario information provided.
Make notes on the overall success or otherwise based on findings.

2. Meet with staff (role played by your assessor) to discuss the key findings.

Identify and report on activities/interventions that need to be implemented based on the findings from survey feedback and the scenario provided

Indicate how the organisation development plan will be updated to reflect this.

During the meeting, you must demonstrate effective communication skills, including speaking clearly and concisely, responding to questions and active listening.

Your assessor will advise you of the date and time of the meeting.

PART C - EVALUATE AND UPDATE ORGANISATION DEVELOPMENT PLAN

Background information

The costs of implementing the organisation development plan to date have been $20,000.

At the time of implementing the plan, a quote for external professional development in leadership skills was received and considered. This was $30,000.

The budget required for the implementation of the framework meant that a planned new reward and recognition program was postponed for a further 12 months.

Feedback obtained through performance appraisals show improved leadership skills across all staff based on the implementation of the leadership development framework.

Staff surveys show that the reward and recognition program is of importance to staff.

Review the organisational development plan that you developed in assessment task two and the background information provided.

1. Write a report addressed to the senior management team to report on your evaluation of the organisation development plan. As a minimum, your report must include the following:
An evaluation of the costs and benefits of the organisation development plan as per the scenario information and your overall evaluation of the benefits of the organisation development activities.
The findings of the focus group results and the outcomes of the meeting with staff to discuss this, including feedback provided.

2. Update your organisation plan to take account of feedback provided.