Evaluate effectiveness of developing communication skills

Assignment Help Business Management

Reference no: EM133662994

The objectives of this assignment are to demonstrate the ability to:

• Analyze important factors for leadership and management in the hospitality industry

• Analyze strategies and skills to be a successful leader

• Evaluate the effectiveness of developing communication skills

• Discuss the role of coaching training, goal setting and conflict management

• Present research findings INSTRUCTIONS Part 1. Research and Report on Approaches to Leadership in the Hospitality Industry.

Using the course textbook and other resources (e.g. textbook resources provided by your instructor, the Internet, books and publications) research the two approaches to leadership in the hospitality industry defined and explained in the Preface of the course textbook.

• The approach which relies on the assumption that leadership and management follow certain theories based on which employee management can be outsourced to outside parties which will use those theories to provide the required human resources services. Employees in this approach are not considered very important and managing them does not require engaged leadership.

• The approach which relies on the assumption that using theories alone does not guarantee successful leadership and management. Leadership and management should not be outsourced but performed B2105A Leadership and Management 2 on site by highly skilled individuals who recognize that employees are very important and their motivation, engagement and satisfaction play a key role in the company's success.

As you research the two approaches, pay specific attention to the following aspects and outcomes associated with each approach:

• How leaders, managers and employees function in each approach

• The communication skills required in each approach

• The role of coaching, goal-setting and motivation in each approach

• Conflict management in each approach

• How teams in the workplace function in each approach

• How diversity would be managed in the workplace

• What role would ethics play in each approach

• How organizational change would likely be handled

• What would the quality of the provided hospitality services likely be using each approach

• What would be the most important factors in ensuring a successful hospitality business with satisfied customers and employees.

Reference no: EM133662994

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