Evaluate customer service call times

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Evaluate Customer Service Call Times, When you call in a customer service line at times you are given a que position or a time in which your call will be answered. Using the text, how is this determined? If you have had personal experience with this please use as well when answering the question.

Drive through Indicators. Often times at the drive through window there is a que time and a % noted on their speed for getting cars through faster. In your opinion do you believe that this has helped places like Dunkin Donuts move through lines faster? Please explain how you think they come up with this % rating and how they can use this data for their business needs.

Reference no: EM132290517

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