Reference no: EM132854139

PART 1

"Evaluate an Experience" Please respond to the following:

From the e-Activity, analyze the importance of production planning and scheduling within an organization. Evaluate a bad experience you have had with an appointment from both perspectives of the customer (you) and the organization due to inefficient planning and scheduling.

Analyze the experience you provided in Part 1 of this discussion from a technical perspective and an intangible perspective. Suggest ways the schedules could have been created more efficient and effective.

PART 2

The importance of production planning and scheduling within an organization is like whether or not you have or will have a good business. Both of these are so important that if you don't do them your business will most likely fail. Production planning is important because you need to know the what, how and when of things that you would like to plan for. Scheduling on the other hand falls into place after you know those things of production planning. Scheduling then takes that information and then figures out how long it will take to actually do each piece of it. A bad experience I had with an appointment was a few years ago. I showed up at my doctors for what I thought was a 2:30 appointment and when I went to check in they told me my appointment was at 2:00 and because it was 2:13 they told me I would need to reschedule. I asked them why because on any other that I had an appointment I would still be waiting in the waiting room because the normal wait time was one hour. They told me they could not take me because they already had 3 people booked for the same time and wouldn't be able to fit me in. I asked why would you have three people scheduled for the exact same time when a doctor can only be in one room at that time, but they didn't provide me an answer. Needless to say I found myself another doctor's office to work with.

Ways in which I believe schedules could have been created more efficient and effective would be first off if you typically make your customers wait one hour in the waiting room after being checked in and someone shows up late, go ahead and let them see the doctor. All it does for the customer is not make them wait as long in the waiting room. Second, the office manager needs to look at how they are booking their appointments because in no way should patients be booked for the same time three in a row for the exact same doctor. Third, the office needs the plan for how many patients they would like to see in a day and then schedule them accordingly, which might mean they have to change some of their office hours. All of this will lead itself to better employees and better customers.