Reference no: EM13740492
Evaluate a Service Product
The purpose of this assignment is to select a service product that your current organization produces, evaluate how it is accomplished, identify key service requirements, discuss the challenges faced in managing its production, and suggest possible methods for measuring the productivity of the service process.
1. Select a service product that your current organization produces. The product can be either one that is delivered to the customer (e.g. a checking account, a complaint resolution, a repair), or one that is used internally in your organization (e.g. a standard practice, a product design, a delivery routing).
2. Identify the key customer requirements for this service product. Discuss the relative importance of those requirements.
3. Depict how that service product is produced using either a simple flow chart, or a service blueprint.
4. Pick the 3 most important challenges in managing this product "Managing Services is Challenging". Discuss how those 3 challenges affect the product/process, and how you might try to overcome those challenges.
These are the challenges
- Jobs in services are often less structured than in manufacturing
- Customer contact is generally much higher in services compared to manufacturing.
- In many services, worker skill levels are low compared to those of manufacturing employees.
- Services are adding many new workers in low-skill, entry-level positions
- Employee turnover is high in services, especially in low-skill jobs.
- Input variability tends to be higher in many service environments than in manufacturing.
- Service performance can be adversely affected by many factors outside of the manager's control (e.g., employee and customer attitudes)
5. Recommend at least one alternative for measuring the productivity for this product. If several, recommend an alternative. Discuss the challenges of instituting this measurement in your organization.
Examine the influence of web-based information
: Examine the influence of web-based information on global citizenship and multicultural understanding. Then, compile a list of three factors you believe should be considered when evaluating Internet sources for use in researching information.
|
Competitiveness of the organization
: What strategies does HR use to motivate employees and support the competitiveness of the organization? Identify a recent organizational change or innovation and describe HR's role in the change process.
|
Global organization with a multinational presence
: Identify a global organization with a multinational presence. Identify and research a cultural issue that affects this organization's interactions outside the United States.
|
Examine how personality might be a determining factor
: Examine how personality might be a determining factor in motivation. Personality testing is customary in many industries for selection. Discuss the ethical implications.
|
Evaluate a service product
: The purpose of this assignment is to select a service product that your current organization produces, evaluate how it is accomplished, identify key service requirements, discuss the challenges faced in managing its production, and suggest possibl..
|
How did joe use the business to promise beliefs
: How did Joe Shaughnessy seem to do in achieving the four bottom lines. Did Joe balance with the four bottom lines at the same time, or did some come before others
|
Potential employees personality tests
: Explain the reason why companies give potential employees personality tests. Also, explain the five-factor model of personality dimensions, and how they affect workplace behavior. Discuss the MBTI and its four personality types.
|
Write an essay on race unfortunately still matters
: Reflect on the "Race Unfortunately Still Matters" chapter in Broesamle: Based on your own experiences, which of the arguments for or against affirmative action do you find most persuasive?
|
Pursuit of profits and unions
: Capitalism is directed towards the pursuit of profits and unions are directed towards the rights of workers." Discuss how these opposing viewpoints can be advantageous, yet destructive, to the business community.
|