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Customers send emails to a help desk of an online retailer every 2 minutes, on average, and the standard deviation of the inter-arrival time is also 2 minutes. The online retailer has three employees answering emails. It takes on average 4 minutes to write a response email. The standard deviation of the processing times is 2 minutes. Estimate the average customer wait before they receive a reply.
Watch “ Southwest Airlines ” and read the Case “Constraint Management at Southwest Airlines” at the end of Chapter 7 in Operations Management: Processes and Supply Chains.
An assembly line requires two components: Gadjits and widgets. Gadjits are produced by center 1 and widjets produced by center 2. Each unit of the end item, called a jit-together, requires 3 gadjits and 2 widjets. The daily production quota of the as..
Some retailers now allow consumers to respond to their text messages announcing a sale for a specified time period. Consumers must then visit the site to purchase the sale items. Which of the following retailing websites offer these limited time "fla..
When a small number of large forecast errors needs to be guarded against, what is the measure of forecast accuracy should be used between MAD and MSE?
Coping with information overload, information underload, and mindsets can be difficult. Confirmation bias is a particular mindset that describes a strong tendency to seek information that confirms our beliefs and attitudes and to ignore information t..
What would better motivate employees, a collaborative work culture or a lucrative pay for performance system? Why?
Perform a quality function deployment for an I-Pad. Remember, capturing the voice of the customer is the most important aspect of a quality function deployment. What will the technical requirements be in order to meet the requirements set by the cust..
Summer Tyme, Inc., is considering a new three-year expansion project that requires an initial fixed asset investment of $3.9 million. The fixed asset will be depreciated straight-line to zero over its three-year tax life, after which time it will be ..
Describing how the website relates and supports the learning objective you selected
what do you think are the cost factors to consider when implementing a lean process improvement? what types of products
Your assignment is to write a story about a hypothetical group and its development through the four phases. As an option, you can use a personal experience from your own life. Write a brief definition of each phase of group development and describe h..
The process for filling a prescription at a large retail pharmacy begins when a customer’s physician calls the pharmacy or the customer drops off a written prescription. Develop a flowchart that maps out this process. Determine if any opportunities e..
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