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Establish the customer needs

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Reference no: EM133100485

You work for an electrical retailer. A customer enters your store. They want to buy a laptop computer. They tell you they have looked at computers in other stores. The customer has a strong French accent. Outline the process you would follow to sell to them.

You will need to explain how you would:

  • establish the customer's needs
  • communicate with customers from diverse backgrounds
  • provide advice on products and services
  • determine if the customer understands the information you have provided them with
  • recognise buying signals
  • facilitate the sale of products/ services
  • comply with privacy and consumer protection legislation

Make sure your response relates specifically to the scenario given and that it is set out in chronological order-ie what you would do from the time the customer enters the store through to the time they leave the store.

Reference no: EM133100485

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