Establish the basis of the complaint

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Reference no: EM133023071

SCENARIO: A tenant of your agency comes into the office and appears to be very angry. They tell the receptionist that they are fed up on the way they are being treated by the Property Management staff and if things don't change they will be complaining to NSW Fair Trading. You have been tasked by the licensee in charge to handle the situation and find out the basis of the complaint and whether any action is required.

Explain how you would handle this situation, including the questions you would ask to establish the basis of the complaint.

Reference no: EM133023071

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