Reference no: EM133024633

BSBLDR502 Lead and manage effective workplace relationships

Assessment - Project 2 - Establish systems to develop trust and confidence

Scenario

This is a continuation of the scenario in Assessment 2, Project 1.

The policies you have developed have received positive feedback and reception from the team. The CEO is also pleased with the policies you have developed and thinks you have the ability to gain and maintain the trust and confidence of the team and external contacts through your professional conduct.

Therefore, the CEO feels you would be the right person to develop other policies to address the gaps identified by the management to maintain a positive organisational culture, reduce risk and achieve organisational goals, by developing formal policies and processes for:
• encouraging and managing diversity and inclusion
• outlining the norms, rules, and responsibilities or proper practices of employees

The CEO has asked you to review the issues identified by the management and the staff climate survey results again and develop suitable policies to address the requirements.

Part A - Develop Code of Conduct and Diversity and Inclusion Policy

Read the scenario above, and complete the following tasks. You must conduct independent research to complete this task.
1. Research and develop a draft Code of Conduct. The document should establish standards of behaviour for the organisation's management and employees, in the workplace, and guides them to make personal and ethical decisions, in accordance with the organisation's ethical values.
The Code of Conduct should include:
• Purpose
• Scope
• Responsibilities of all employees (at least eight responsibilities covering personal, ethical, and professional behaviours appropriate to a diverse workplace)
• Related legislation and policies

2. Develop a Diversity and Inclusion Policy and Procedure that describes the organisation's approach to diversity and inclusion and how these features are promoted and followed in the workplace. The policy and procedure needs to address the following:
• Purpose
• Scope
• Definitions
• Diversity statements
• Responsibilities and accountabilities
• Monitoring of policy
• Related legislation and policies

3. Prepare a covering email to all team members introducing the new policies and procedures, briefly summarising their content, and seeking feedback.

4. Attach the policies and procedures to the email and send it to the CEO (your assessor) on an email address specified by your assessor.

Submission requirements:

At the end of this task, you must submit the following, by email, to your assessor:
• Code of Conduct
• Diversity and Inclusion Policy and Procedure
• Covering email

Part B - Role-play: Develop trust and confidence

Scenario

The Code of Conduct and the Diversity and Inclusion Policy and Procedure have been approved.

Since you are new and haven't yet had the opportunity to interact with all the staff and establish a rapport with them, you decide to present the two policies to all staff during a general staff meeting.

You are aware that the staff attendees include senior experienced employees, employees from non-English speaking backgrounds, men and women. You are also told that a newly recruited staff member with a disability will also be present at the meeting along with their Job Support Officer from the Disability Employment Services, who is helping the member to settle into the new role.

The CEO will also be present at this meeting.

Task

You are to research, plan, and deliver a 15 minute presentation to all staff about the key features of the Code of Conduct and Diversity and Inclusion Policy and Procedure that you have developed.

You must:

1. Prepare a PowerPoint presentation highlighting the key features of the Code of Practice and the Diversity and Inclusion Policy and Procedure. Your presentation must have no more than 8 slides which cover the main points.

2. In your presentation, you must also research and include up to 4 strategies that staff members can use to adjust their own communication styles to meet the requirements of the cultural diversity within the organisation.

3. During the presentation, explain:
• how the Code of Conduct and policy serve the organisation's strategic goals?
• how the Code of Conduct and policy address the concerns raised by staff in the climate survey?
• how the Code of Conduct and policy can support a coordinated approach to developing effective work relationships?
• how staff members can adjust their own communication styles to meet the requirements of the cultural diversity within the organisation?

4. During the presentation, you must demonstrate professional conduct that inspires trust and confidence in colleagues and external contact (Job Support Officer) by:
• welcoming newly recruited staff and their support person
• assuring newly recruited staff and support persons (external) of fair treatment and equal opportunities
• asking newly recruited staff and their support person if they require any reasonable adjustments before they start working in their role
• treating co-workers with respect and consideration for their individualities
• adjusting own interpersonal communication styles to suit the needs of diverse audience
• offering guidance and support to the work team in their personal adjustment process
• using effective interpersonal communication skills, such as:
o listening to others attentively
o showing empathy and consideration, including checking in with the staff member with disability and their Job Support Officer
o being friendly and approachable
• inviting others to contribute ideas or feedback, and acknowledging their contribution

This is a role play. You must play the role of the General Manager. Your assessor will organise your classmates into groups within the audience, which will represent workplace teams. Your assessor will organise two volunteers (other students) to play the roles of the new staff member with disability and the Job Support Officer.

Attachment:- manage effective workplace relationships.rar