Reference no: EM133171309

SITXMGT002 Establish and conduct business relationships

Assessment task 4: Role play

Required documents and equipment:
• Simulated Business Environment Hotel Complex and access to all the documents defined in Appendix 1 at the back of this tool (Assessor must ensure all the documents are available)
• Appendix 2 and Appendix 3 (Detailed role play script)
• Learner's agenda from Assessment 2, Question 9 - Supplier 1.
• Roleplay instructions from your assessor

This assessment requires you to undertake a series of role-plays to demonstrate your ability to negotiate with suppliers from Assessment 3

You are required to do the following.

• Role-plays are to be conducted in an actual or simulated workplace environment.
• All participants must be briefed on their roles and the desired outcomes of the role-play prior to commencing the activity.
• Role-plays can be recorded for further analysis and discussion with the consent of all participants.
• Assessment 3 must be completed prior to undertaking this assessment task.
• Complete the two role-plays.

Role-play 1
The following resources are required to complete the role-play.
Learner's agenda from Assessment 3, Question 9 - Supplier 1.
Roleplay instructions from your assessor.

Learner instructions
During the role-play, you are required to demonstrate the following skills and knowledge.
- Establish relationships and open negotiations within organisational protocols using effective communication skills and techniques.
- Build trust and respect in business relationships through use of effective communication skills and techniques.
- Conduct negotiations in a professional manner to maximise benefits of both parties.
- Incorporate feedback and input from colleagues into negotiations where appropriate.
- Demonstrate the communication skills necessary to conduct and close negotiations that may be of significant commercial value.
- Incorporate knowledge of principles of negotiation.
- Demonstrate understanding of stages in the negotiation process.
- Conduct the role-play.

Role-play 2
The following resources are required to complete the role-play.
Learner's agenda from Assessment 3, Question 9 - Supplier 2.
Roleplay instructions from your assessor.

Learner instructions
- During the role-play, you are required to demonstrate the following skills and knowledge.
- Establish relationships and open negotiations within organisational protocols using effective communication skills and techniques.
- Build trust and respect in business relationships through use of effective communication skills and techniques.
- Conduct negotiations in a professional manner to maximise benefits of both parties.
- Incorporate feedback and input from colleagues into negotiations where appropriate.
- Demonstrate the communication skills necessary to conduct and close negotiations that may be of significant commercial value.
- Incorporate knowledge of principles of negotiation.
- Demonstrate understanding of stages in the negotiation process.
- Conduct the role-play.

Attachment:- Establish and conduct business relationships.rar