Establish enforceable monetary penalties

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An organization is considering outsourcing its payroll and benefits to a global service provider. The employee representative says employees want to know what happens if payments are late, and how errors will be addressed. What can the organization do to address employee concerns?

a. Establish enforceable monetary penalties for established service levels.

b. Ensure selection criteria includes ISO certifications, SSAE16 or SAS 70 audits.

c. Ensure the service provider is aware of domestic regulatory requirements and discuss how they will be enforced.

d. Require the right to remove or replace key service provider personnel assigned to organization's account with service provider.

Reference no: EM132949736

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