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Establish a proper dress code in today workplace

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1. Of all the elements that constitute body language, which three would you describe as the most important when serving customers? Explain.

2. If one customer expressed confidence and another expressed nervousness, what types of body language signals would you look for in each instance? How good are you at interpreting body language during customer service exchanges? Discuss.

3. In your opinion, what societal factors make it difficult for organizations to establish a proper dress code in today's workplace?

4. When shopping in a retail store or online, how important is it to you for service professionals in person or through virtual chats to practice good business etiquette and manners? Explain

Nonverbal Communication

5. A manager says he is very interested in receiving suggestions from you; however, while you try to outline an idea for improved customer data security, he reads his mail, accepts incoming phone calls, and motions you to keep talking.

How would you handle this situation? More importantly, how would this exchange make you feel?

Reference no: EM132870622

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