Reference no: EM133836125

Question

The next day, Hugh, Amy, and Philip met with a mediator named Daniel.

Daniel outlined his suggested process for helping the unions and management develop an agreement. Hugh expressed concern that the process seemed time-consuming. "We're already behind on deliveries and paperwork," he said, "and what you are proposing seems like it'll take us all away from our jobs for quite a while. We need a solution quickly."

Daniel proposed some ways to adapt the conflict resolution process to meet this speed interest.

When he was done, he added, "My only concern is the possibility of escalation between sessions. Are you all comfortable working together while we're in the middle of the process?"

Hugh said, "We are. We know this has to be solved, but it's no good solving a problem if the company's business is so backed up that we have to lay people off." Amy and Philip agreed.

Select an appropriate adaptation to the conflict resolution process that could accommodate this speed interest.

Escalating conflict between mediation sessions could be ignored to keep the pace.

The mediator could agree to work around conflicting schedules.

The mediator could set a strict time limit to meetings.

The process could be broken into mini-sessions to address issues more quickly.