Errors in a billing process often lead to customer

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Reference no: EM13614097

Errors in a billing process often lead to customer dissatisfaction and ultimately hurt bottom-line profits. An article in Quality Progress (L. Tatikonda, "A Less Costly Billing Process," Quality Progress, January 2008, pp. 30-38) discussed a company where 40% of the bills prepared contained errors. If 10 bills are processed, what is the probability that

a. 0 bills will contain errors?

b. exactly 1 bill will contain an error?

c. 2 or more bills will contain errors?

Reference no: EM13614097

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