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Entry and advancement in the australian workplace

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Reference no: EM132827707

Entry and Advancement in the Australian Workplace

PWR - Positive Workplace Relationships

A1. Office Politics and Conflict Resolution

Task 1: Summary/Reflection

Instructions:
Reflect on what you have learned over the last 2 topics (approx. 250 words).

Task 2: Case Study

Instructions:
You are managing a team at a call centre and another manager brings to your attention that one of your team members has been hanging up on inbound customer calls before answering the phone and taking more drinks than they are allowed from the company fridges.

Script the conversation that you would have with your team member, who has been accused of doing the wrong thing and breaking company policy (approx. 250 words).

Task 3: Emotional Intelligence Plan

Instructions:
Design a personal 6-month plan on ways you can improve your Emotional Intelligence.

Make sure to include all elements of EI (Empathy, Self-awareness, Motivation, etc.).

You are free to decide how you present your plan; however, please ensure this equals, at least, 500 words.

Verified Expert

Two tasks 2 and 3 were done as part of this work.The first is task-2 which is about working for case study reflection. Task 3 is about the EQ plan.The ways and means of developing EQ. The 5 week plan for developing competency in the same is discussed. As a whole the work is meant for self improvement in task 3, an insight into formal team communication in the task 2 references are given.

Reference no: EM132827707

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