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You are a dedicated call centre agent and your role is to take incoming customer service calls. The Key Performance Indicators (KPIs) for the job include:
-Answer a minimum of 12 calls per hour
-Keep average call length less than 4 minutes per call
-Ensure an average of 70% first call resolution (which means the query is answered in the first call)
-Achieve a minimum of 7.5 customer satisfaction rating give another 2 KPIs for the position of contact centre agent.
Explain the difference between a group and a team, and the strategies a leader should consider to influence a group or team
You should be very creative in your investigative approach to include the scientific method and any safety efforts that taken by the fabric store
Students are required to complete a law report case study of Re Colin Gregory Ryan [2014] QSC 18.
Dom selected a new racing bicycle at 8'5 Cycle shop and the parties orally agreed to a sales price of $995.00. The sales person offered to deliver the bike.
(1) What is a three-tier framework? In other words, what tiers are included in this framework? What are the functions of each tier?
Prepare a plan to present your idea to your supervisor covering the following items: Create a vision of your idea that explains the value to the company.
Managers who lack leadership skills are neither good for organizations they manage nor the employees they supervise. What makes that statement seems to be true?
Discuss why managers should conduct subordinate performance appraisals? Explain how a manager can set effective performance appraisal standards for employees. How should a manager handle a subordinate who is defensive when told his or her performa..
purpose of opecwhat is the economic purpose of opec including the definitions and differences of a monopoly an
Explain How do you think a decision of a privately held company to go public would affect a company's ability to attract new capital?
Explain what a predetermined overhead rate is, how it is calculated, and why it is used.
What is the main difference between a business case and a business plan and how are each of them used independently?
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