Reference no: EM132983527

Question 1:

Imagine that you are the manager of a customer services centre for a large government department. You receive an email from a member of the public complaining about the telephone manner of one of your team members. The email is strongly worded and complains about public servants who don't respect their clients and waste taxpayers' money.

a) how you could deal appropriately with your team member. How could you accommodate both parties' feelings and needs?

b) ways that you could enhance the quality of work-life balance in a workplace without compromising business objectives. Give examples of the strategies you would use.

Question 2:

a) Give five examples of ways that you have built trust within a workplace team or social group.

b) List ways a leader could lose the trust of your team.

c) List three benefits of adjusting interpersonal styles and methods to meet the organisation's social and cultural environment and three risks associated with failing to do so.

Question 3:

a) List of signals that may indicate a problem is rising within your workplace.

b) Choose two of the signals from question (a) and identify the actions you could take to minimise the problem from occurring.

c) sources you could refer to in order to clarify the facts of a problematic situation