Enhance patient satisfaction with service delivery

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Massachusetts General Hospital aims to enhance patient satisfaction with service delivery, thus improving the overall healthcare quality and patient outcomes. By focusing on patient satisfaction, the hospital can increase patient loyalty, improve clinical outcomes, and enhance its reputation within the community. In accordance with Qualtrics (2023), consumer satisfaction results in increased loyalty, increased revenue, and lowering the cost of operation of the enterprise. This indicates the need to make patient satisfaction a critical aspect of healthcare quality.

Reference no: EM133718951

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