Encourage their emotional state

Assignment Help Business Management
Reference no: EM131194672

Case scenario on ensuring service delivery through assistance & support to team

You are the security supervisor for a team of security personnel at an Australian domestic airport. During this holiday season you realised that the number of passengers and travelers have increased drastically.

You also witnessed that customers are bullying security staffs in airports because of the slow service, where there may be as few as half a dozen staff to check in the hundreds of passengers over a very short timeframe.

"Your security team members are subject to abuse on a daily basis from passengers already stressed about making their flight, which is aggravated by the lack of staff and long queues. In fact, one member already left the job recently because the employees couldn't handle the abuse.

Prepare a draft speech to encourage their emotional state and to inform them that 20 more staff members will be hired to manage the rush hours in the airport.

Reference no: EM131194672

Questions Cloud

About your retirement portfolio : You are concerned about your retirement portfolio and want to start planning. You figure you will retire in exactly 42 years and then live another 30 years. During retirement, you want to be able to take out $7,000 per month for the first 15 years an..
Signed a professional contract to play cricket : Suppose you have just signed a professional contract to play cricket in Argentina. The contract is for 4 years and is as follows. You get an immediate signing bonus of $280,000, followed by four years of quarterly payments of $75,000. You plan to inv..
Amount of interest you would pay with the two loan options : Suppose you have found the house of your dreams. The selling price is $189,900. You have a mortgage offer for 30 years at 5.74%, compounded monthly, for a loan that is for 100% of the value. What is the difference in the amount of interest you would ..
How long will it take for the police car to reach you : Give your answers in terms of v0, d, and a0 and check the units of your answers. Assume that you keep moving at a constant speed.
Encourage their emotional state : Prepare a draft speech to encourage their emotional state and to inform them that 20 more staff members will be hired to manage the rush hours in the airport.
Identify at least two stakeholders : Explain at least two problems associated with the issue. Pose at least three questions that will help you gain a better understanding of the issue. Explain how you would proceed to obtain the answers to your questions.
Describe three types of taxes and transfer fees associated : Describe three types of taxes and transfer fees associated with estate planning and the distribution of your estate after your death.
What was the angle of the seal''s path below the horizontal : Weddell seals foraging in open water dive toward the ocean bottom by swimming forward in a straight-line path tipped below the horizontal. The tracking data for one seal showed it taking 4.0 min to descend 360 m below the surface while moving 920 ..
Educational achievement help to explain income inequality : "Does educational achievement help to explain income inequality?" Instructions: Explain the problem of topic to be researched. Mention the importance of your research as what it would contribute to the literature?

Reviews

Write a Review

Business Management Questions & Answers

  Sunk costs and decision making

Alyssa has plans to go to a movie and already has a $10 nonrefundable, nonexchangeable, and nontransferable ticket. Now Tim, whom Alyssa has wanted to date for a long time, asks her to a party. Alyssa would prefer to go to the party with Tim and forg..

  Describe organizational change management strategies

Any required organizational change management strategies that would enhance successful implementation. Key success factors, budget, and forecasted financials, including a break-even chart

  Policy analyst

what extent do you think policy analysts should become engaged in advocating for the implementation of their recommended results?

  Mark complied with all formation supplies for incorporating

Mark complied with all formation supplies for incorporating his taxicab business. He is the solitary shareholder in the corporation. The corporation possesses two automobiles that Mark frequently uses for his own personal use.

  Explain challenge in terms of cross-cultural management

What do you think the biggest challenge in terms of cross-cultural management will be in the merger of these two companies? Remember to consider to issues of differences in national cultural values between Japan and the U.S.?

  Define and compare an expert and knowledge management system

What are the business benefits of using intelligent techniques for knowledge management? Define and compare an expert system, knowledge management system, and decision support system

  Organization mission and vision

What are the organization's mission and vision? What are the organization's key values? What strategic planning model does your chosen organization currently use?

  What are the ethical issues

What are the ethical issues in this situation? Did the club have the right to pose questions that were unrelated to the issue at hand? What would you have done if you had been in this position? Why?

  Pit instruction and training

STEP 1: Go to www.5off5on.com to learn more about Pit Instruction and Training, a company that provides training for racing pit crews as well as team training.  Click on Video Tours & Media.  Take the virtual tour of team training by clicking on PIT ..

  Determine the application or technology and related

read the following 2002 article merging it at daimlerchrysler this company no longer exists but for the purposes of

  Required to use the accrual method of accounting

Which of the following taxpayers is required to use the accrual method of accounting? Select one: a. A corporate retail business with average annual gross receipts of $10,500,000. b. An accountant with average annual gross receipts of $450,000

  People as well machinery to convert materials such as water

uses people and machinery to convert materials such as water, aloe vera gel, and mineral oil into hand and nail formula lotion, chesebrough-pond's inc. is involved in

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd