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Encourage customers to remain patient

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Question

A board game company has the following three problem 1. Out of Stock Product 2. Long wait on hold 3. Poor Product.

1. Encourage customers to remain patient and let them know that they'll reach out when the shipment arrives. This type of proactive customer service will assure customers that you're aware of their time-sensitive needs.

2. Hiring more reps to meet needs. in the meantime, apologize for the long wait times and work to ensure first call resolution.

3. If the product isn't broken, educate the customer. Find out what their goals and needs are, then teach them how they can use the product to achieve success. If the product is broken, provide options for immediate replacement and try to determine how it broke. If it was user error, gently point out to the customer how they can avoid this outcome in the future.

What are three other ways the company can solve the problems other than the ones mentioned above?

Reference no: EM133436385

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