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Describe service problems you encountered in a recent service experience. Then categorize the service failures that occurred as tangible, reliability, responsiveness, assurance, or empathy. Name some products that have a high degree of quality. Are these products generally associated with successful companies?
Select a well known company (specify type of industry) with which you have some familiarity. Then, select one of the Contemporary Management Techniques listed in Blocher: ch. 1. Why and how do you feel that the contemporary management technique selec..
Discuss the relationship between DFMA principles and ultimate product cost and quality?
List five actions that you believe to be "right". Think about actions that you would ALWAYS approve if others did them, and that you would certainly be willing to do yourself. Yes, this is difficult but the effort is towards finding those particular ..
For a nonunion business situation such as a hotel, what type of employee voice mechanism should be implemented? Why? Outline the structure of the employee mechanism (voluntary or mandatory, individual group or group, decision making authority or just..
For burglary, the victim’s loss usually exceeds the injurer’s gain, but the opposite is true for breach of contract. Why? What are the implications for relative dollar values of compensation and punishment?
The firm's cost of equity is 16% and its pre-tax cost of debt is 8%. The flotation costs of debt and equity are 2% and 8%, respectively. Assume the firm's tax rate is 34% and ignore the effects of CCA depreciation.
As world trade continues to increase due to supply and demand, how will ports accommodate this increase in cargo? What are the issues facing ports as they promote themselves and increase cargo? What are some specific solutions that address these issu..
Distinguish among the European Union, the North American Free Trade Agreement, and the World Trade Organization. How are the three similar? How are they dissimilar? What are at least three reasons why marketing information gathering is so difficult? ..
What is your definition of leadership? Are some people the "leader type" and others not the "leader type"? If so, what in your judgment distinguishes them? Identify the myths of leadership development that Richard Branson’s success helps disprove.
List and expain suistainibility objectives in fisheries governance and management.
Identify the five variables of service quality and discuss how a small business can use each variable to create a competitive advantage over competitors. Minimum of five paragraphs.
If you were to get serious about building an online brand presence, what would you do? what brand would you hope to convey and why? what, if any social media sites would you use? would you develop a blog and if so, what topics would you address and d..
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