Empowerment improved customer service

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Reference no: EM13757735

A study of bank employees concluded that empowerment improved customer service and tended to reduce conflict between employees and their supervisors. Given this study, explain the term empowerment and identify strategies at this bank (or any workplace you have been a part of) that might have supported empowerment.

Your response should be at least 200 words in length. You are required to use at least your textbook as an in-text cited source to support your response. All sources used, including the textbook, must be referenced with a full citation in APA format at the end of your entry. Both paraphrased and quoted material must have accompanying in-text citations.

Reference

McShane, S. L., & Von Glinow, M. A. (2013). Organizational behavior (6th ed.). New York, NY: McGraw-Hill/Irwin.

Reference no: EM13757735

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