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Customer Satisfaction, Loyalty, Management and Empowerment
Learning Outcomes
Directions
Be sure to follow all of the submission requirements outlined in the syllabus and provided below again for your easy reference:
Refer to the grading rubric associated with the assignments. Be sure to note that 20% of your grade on this assignment will be based on your grammar, composition, adherence to the submission requirements, and use of an appropriate college-level style guide for writing and referencing.
Any questions? Please post in the general discussion forum for Week 2.
read the case found and prepare a four to five 4-5 page response to the following questions1.agree or disagree with
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