Employment basics-managing a diverse workforce

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Reference no: EM13835028

Write a paper of no more than 700 words that answers the questions at the three short cases at the Analyze the three short cases, Managing Business Ethics. Write a paper of no more than 700 words that answers the questions at the end of each case.

Employment Basics, 2) Managing a Diverse Workforce, 3) Managing Up and Across.a paper of no more than 700 words that answers the questions at the end of each casSHORT CASES

EMPLOYMENT BASICS

You've recently been promoted to a supervisory position and are now responsible forcoordinating the work of four other employees. Two of these workers are more than20 years older than you are, and both have been with the company much longer thanyou have. Although you've tried to be supportive of them and have gone out of yourway to praise their work, whenever there is some kind of disagreement, they go to yourboss with the problem. You've asked them repeatedly to come to you with whateverissues they have; they just ignore you and complain to other workers about reporting tosomeone your age. Design a strategy for dealing with these workers and yourmanager.

MANAGING A DIVERSE WORKFORCE

After two years of sales calls and persuasion, a large, multinational petroleumcompany-Big Oil Ltd.-decides to sign with your employer, Secure Bank. SinceBig Oil is headquartered in Saudi Arabia and most of the meetings with the client havebeen in the Middle East, Secure Bank's senior executive in charge of oil and oilproducts companies, Julie, has not attended. Although the Secure Bank employeeswho have met with the company have told the Big Oil executives that the lead on theiraccount will be a woman, the news must not have registered, perhaps because oflanguage difficulties. Today, the Big Oil reps are in Chicago to sign on the dotted lineand meet with Secure Bank's senior managers, and of course, they've met with Julie.

A member of your sales team calls you to say that Big Oil's senior team member hastold him he does not want Julie to work on their account, period. Because of culturalissues, Big Oil execs are uncomfortable dealing with women from any country. AsJulie's manager, what do you do?Can you think of ways to respect Julie's expectationsand those of the Big Oil executives?

MANAGING UPAND ACROSS

As an operations professional, you need to be able to interact effectively with manyinternal customers-from corporate managers to field representatives. One of yourpeers is Jessica, who is a talented operations professional but who is downright rude toher internal customers. Her attitude is so bad that people around your company askspecifically to deal with you instead of Jessica. You've heard many tales about hersarcasm and her unwillingness to deliver anything other than the absolute minimum toother employees. You've thought about talking to Bruce, the manager to whom bothyou and Jessica report, but you and everyone else knows that they're dating. In themeantime, your workload is increasing because of Jessica's reputation. How do youhandle Jessica and Bruce?

Total 700 to 800 words

Reference no: EM13835028

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