Employees taking care of small details

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Reference no: EM133015796

A major part of being a strategic leader is to think strategically. Entrapped by the necessities of the small tasks facing us daily, it is easy to "think little" instead of "think big" as required to be a strategic thinker. A "little thinker" might attend a leadership seminar and spend five minutes demanding a $5.00 rebate because he or she was served ill-prepared food at lunch. A "big thinker" might reflect on the same poorly prepared meal as a lesson in the importance of employees' taking care of small details to ensure customer satisfaction.

For this installment in your leadership journal, enter how you capitalized or did not capitalize on the opportunity to think strategically during the last week, or so.

Reference no: EM133015796

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