Employee training program for position of media specialist

Assignment Help Business Management

Reference no: EM1377171

1. Needs assessment: Determine what types of issues might indicate a require for training? From what sources would these issues be identified? If you were a training manager, how would you prioritize training needs from these sources?

a. A supervisor requests training on the specialized technology required by five of his employees.

b. The customer service manager reports a sudden increase in calls about poor handling of repeat complaint calls.

c. The CEO requests team efficiency training to address the declining numbers of employees attending quarterly pep rallies.

2. Delivery: Identify the best method to conduct this training. Is a certification exam required? Will the training be instructor-led, self-paced, or a combination? Explain your answer.

Focusing on delivery considerations, would you use the same methods and requirements for the position directly above this job and the position directly subordinate to the job? Explain your answer.

3. Evaluation: How will you evaluate the effectiveness of the training in terms of organizational objectives and limitations?

Reference no: EM1377171

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