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The HR Director of this company faces several problems in managing the employees of the organization as stated in this scenario:
Sedap Fried Chicken Bhd is a new and rapid growing fast-food company in Malaysia. Due to its high demand and popularity of its products and services, the company is expanding its business and is planning to open two (2) branches in Penang and Sabah by end of this year.
At the same time, the management has decided to operate the restaurant for 24 hours and has required all the staffs to work longer hours. This decision is made unilaterally and the over-time pay was decided by the management without any involvement of the employees. Majority of the employees in this firms are married and they have family commitment. Most of them are not willing to work the extra hours and some of the employees are not very happy with the overtime rate. However, the management proceeds with its announcement and implementation. The employee grieved and this was brought to the attention of the union.
A few talented employees tendered their resignation letter to Johan stating that they leaving because of the long hours and also they are not happy with the salary and overtime pay.
Explain in detail how to overcome
EMPLOYEE GRIEVANCES: The management realized that employee involvement and participation is crucial for the company to stay competitive in the industry.
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