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Employee behaviours that contribute and either positively

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Reference no: EM133464855

Questions

1 The value of the set of employee behaviours that contribute, either positively or negatively, to organizational goal accomplishment is known as:

motivation

job satisfaction

job performance

job commitment

organizational commitment

2. Which of the following concepts refers to a performance management system in which managers rank subordinates relative to one another?

Critical incidents

Behaviourally anchored rating scales

360-degree feedback

Benchmarking

Forced ranking

3. The explicit obligations that an employee must fulfill to receive compensation and continued employment are known as:

counterproductive behaviour

job withdrawal

citizenship behaviour

task performance

organizational commitment

4. Two kinds of task performance include:

citizenship and counterproductive

creative and adaptive

interpersonal and organizational

property and production

political and personal

5. All of the following behaviours require adaptability, except:

demonstrating interpersonal adaptability

solving problems creatively

handling work stress

performing daily rituals

handling emergencies

6. A job analysis consists of all of the following elements, except:

listing all job activities

consulting with a subject matter expert as to the importance of all job activities

the design of compensation scales

consulting with a subject matter expert as to the frequency of all job activities

activities rated highly in terms of frequency and importance are used to define task performance

7. Which of the following is the database used by the Canadian government to identify job titles and occupational group descriptions?

National Occupational Classification

Job and Occupation Bank

Behavioural Anchored Ratings Scale Network

Organizational Culture Profile

Job Analysis Network

8. Citizenship behaviours can be divided into which two main categories?

interpersonal and political

interpersonal and intrapersonal

interpersonal and organizational

organizational and political

intrapersonal and organizational

9. George works for a restaurant. He always says good things about the restaurant when talking to his friends and keeps any "kitchen horror stories" to himself. George is demonstrating which type of citizenship behaviour?

Sportsmanship

Voice

Civic virtue

Boosterism

Helping

10. Which of these behaviours is included in the "serious" category of interpersonal counterproductive behaviour?

Substance abuse

Insider trading

Incivility

Sabotage

Harassment

11. Which of these behaviours are personal aggression?

Interpersonal and organizational

Sabotage and theft

Gossiping and incivility

Wasting resources and substance abuse

Harassment and abuse

12. There is correlation between task performance and counterproductive behaviour.

a strong negative

a weak positive

a strong positive

direct

a weak negative

13. Which of the following behaviours is a minor organizational counterproductive behaviour?

Gossiping

Incivility

Wasting resources

Sabotage

Harassment

14. Which of the following represents communication that is rude, impolite, discourteous, and lacking in good manners?

Wasting resources

Incivility

Substance abuse

Gossiping

Personal aggression

15. Which of the following techniques will base an employee's evaluations on whether the employee achieves specific performance goals?

Benchmarking

360-degree feedback

Management by objectives

Behaviourally anchored rating scales

Behavioural observation scales

Reference no: EM133464855

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