Reference no: EM133464855
Questions
1 The value of the set of employee behaviours that contribute, either positively or negatively, to organizational goal accomplishment is known as:
motivation
job satisfaction
job performance
job commitment
organizational commitment
2. Which of the following concepts refers to a performance management system in which managers rank subordinates relative to one another?
Critical incidents
Behaviourally anchored rating scales
360-degree feedback
Benchmarking
Forced ranking
3. The explicit obligations that an employee must fulfill to receive compensation and continued employment are known as:
counterproductive behaviour
job withdrawal
citizenship behaviour
task performance
organizational commitment
4. Two kinds of task performance include:
citizenship and counterproductive
creative and adaptive
interpersonal and organizational
property and production
political and personal
5. All of the following behaviours require adaptability, except:
demonstrating interpersonal adaptability
solving problems creatively
handling work stress
performing daily rituals
handling emergencies
6. A job analysis consists of all of the following elements, except:
listing all job activities
consulting with a subject matter expert as to the importance of all job activities
the design of compensation scales
consulting with a subject matter expert as to the frequency of all job activities
activities rated highly in terms of frequency and importance are used to define task performance
7. Which of the following is the database used by the Canadian government to identify job titles and occupational group descriptions?
National Occupational Classification
Job and Occupation Bank
Behavioural Anchored Ratings Scale Network
Organizational Culture Profile
Job Analysis Network
8. Citizenship behaviours can be divided into which two main categories?
interpersonal and political
interpersonal and intrapersonal
interpersonal and organizational
organizational and political
intrapersonal and organizational
9. George works for a restaurant. He always says good things about the restaurant when talking to his friends and keeps any "kitchen horror stories" to himself. George is demonstrating which type of citizenship behaviour?
Sportsmanship
Voice
Civic virtue
Boosterism
Helping
10. Which of these behaviours is included in the "serious" category of interpersonal counterproductive behaviour?
Substance abuse
Insider trading
Incivility
Sabotage
Harassment
11. Which of these behaviours are personal aggression?
Interpersonal and organizational
Sabotage and theft
Gossiping and incivility
Wasting resources and substance abuse
Harassment and abuse
12. There is correlation between task performance and counterproductive behaviour.
a strong negative
a weak positive
a strong positive
direct
a weak negative
13. Which of the following behaviours is a minor organizational counterproductive behaviour?
Gossiping
Incivility
Wasting resources
Sabotage
Harassment
14. Which of the following represents communication that is rude, impolite, discourteous, and lacking in good manners?
Wasting resources
Incivility
Substance abuse
Gossiping
Personal aggression
15. Which of the following techniques will base an employee's evaluations on whether the employee achieves specific performance goals?
Benchmarking
360-degree feedback
Management by objectives
Behaviourally anchored rating scales
Behavioural observation scales