Emphasizing which dimension of quality

Assignment Help Operation Management

Reference no: EM131732028

1. Scantron Inc. claims that its competitors have to recall 10% of their products to fix defects when Scantron, Inc. only has to recall 5%. Scantron Inc. is emphasizing which dimension of quality? (select one and explain your answer)

a. Safety/Security

b. Reliability

c. Performance

d. Conformance

e. Features

2. Crosby states that “Quality is Free.” What types of costs are free? (choose one and explain your answer)

a. Prevention costs and all appraisal costs

b. Prevention costs and some level of appraisal costs

c. Internal and external failure costs

d. None of these costs are considered “free” by Crosby.

e. All of these costs can be “free.”

Reference no: EM131732028

Questions Cloud

Agency and authority : What does the legal concept of agency mean? hat are the different types of authority an agent might have?

Business information system : Modern Information Systems, for creating, organizing and maintaining organizations information resources, sometimes also referred to BUSINESS INFORMATION SYSTEM

Facebook has legal or ethical duty to rescue crime victim : Discuss whether or not you believe that Facebook has a legal or ethical duty to rescue a crime victim.

Customer relationship management-supply chain management : Customer relationship management, Supply chain management, Product life cycle management.

Emphasizing which dimension of quality : Scantron Inc. is emphasizing which dimension of quality?

Attended a seminar on quality management principles : Stu Johnson, CEO of Johnson, Inc., attended a seminar on quality management principles

Potential organizational barriers to gaining information : What are some potential organizational barriers to gaining information visibility for the automotive manufacturer within its supply chain?

To an operations manager the critical customer : To an operations manager the “critical customer” is:

Importance of management within service organisations : The recent bankruptcy of Air Berlin and flight cancellations at Ryanair have highlighted the importance of management within service organisations.

User Account

All Pages