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Emotional labour and emotional intelligence

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Reference no: EM132938376

Q1. What impact our emotions have on our work or organizational climate? What is the difference between emotions and moods? Give example

Q2. What is the difference between Emotional labour and emotional intelligence? Explain with example

Q3. Being an HR manager of your company, explaining them the importance of emotional balancing in business. Also explain the impact of diversity and culture on our behaviour, perception and attitude.

Q4. Search the internet and share any real incident where behaviour has lead to collapse of business and organization.

Q5. Some people think that they are superior, their behaviour is the best. However they are always at their worst. How can you handle and improve behaviour of such people in organization?

Reference no: EM132938376

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