Reference no: EM131477515

Question 1. 1. Emotional Intelligence or EQ refers to:
Being aware of your feelings
Being able to understand how others feel without them having to spell it out
Recognizing social norms for the expression of emotions
All of the above

Question 2. 2. Emotions are shaped by:
Engaging in dual perspective
Monitoring our language use
Perceptions
All of the above

Question 3. 3. Framing rules
Define the emotional meaning of a situation
What we have a right to feel in a situation
Tell us what we are expected to feel in a situation
Tell us what others want us to feel in a situation

Question 4. 4. Barry is really sad that he recently lost his job. However, at his father's 60th birthday party, he puts on a smile and pretends to be happy and engaged. Barry is engaging in:
Dual perspective
Deep acting
Surface acting
Emotional work

Question 5. 5. One reason we may not want to express how we feel is that we do not want others to have information about us that could influence how they treat us. This is best categorized as which of the reasons we may not express emotion?
Cultural expectations
Social expectations
Self-protection
Protecting others

Question 6. 6. Becky is practicing her school presentation with her best friend Stephanie. Becky stumbled a lot throughout her practice session and her claim was unclear, but Stephanie chooses not to tell her because she doesn't want to upset her best friend. This example is best categorized as which of the reasons we may not express emotion?
Cultural expectations
Social expectations
Self-protection
Protecting others

Question 7. 7. When we use "you" language we are engaging in which of the ineffective expression of emotions?
Counterfeit emotional language
Not owning feelings
Speaking in generalities
Monitoring our self-talk

Question 8. 8. The first step in communicating emotions effectively is:
Choosing whether and how to express emotions
Own your feelings
Monitor your self-talk
Identify your emotions

Question 9. 9. When we try to convince ourselves that we should be happy about something when we are not we are not effectively applying which of the guidelines for communicating emotions effectively?
Choosing whether and how to express emotions
Own your feelings
Monitor your self-talk
Identify your emotions

Question 10. 10. The first step in responding sensitively when others communicate their emotions is to:
Try to solve their problem
Respond using generalizations
Respond by showing a willingness to discuss emotional topics
Discuss how your experiences relate to theirs