Reference no: EM132390336

1. Emotional intelligence and collaboration are strategies used to eliminate encounter stressors.

T/F

2. Which influence strategy is recommended for use most often:

Reciprocity

Reason

Retribution

3.Which of the following is not an example of problem oriented supportive communication?

a. We don't seem to see things the same way

b. You made several sarcastic comments in the meeting today

c. I am being left out of the decisions

d. You are dictatorial

4. In order to neutralize reciprocity strategies, one should first examine the intent of any favor-giving activity.

T/F

5. During a conversation with a co-worker, you begin to feel ignorant and incompetent. The co-worker was probably validating in his conversation with you.

T/F

6. You take responsibility for your statements, using first-person words, such as "I," "me," and "mine." These are examples of which of the following principles of supportive communication principles?

Being validating

Owning communication

Being congruent

Being conjunctive

7. What is the best strategy for dealing with stress:

a. Inactive strategy

b.Proactive strategy

c.Reactive strategy

d. Enactive strategy