Reference no: EM132925952

It is the end of the financial year and sales revenue at the Wollongong store is down on targets. This issue is almost certainly due to increased competition from a significant number of new online companies some of who are promising same day delivery; nevertheless, some action should be taken by management to mitigate the effect of this issue on the state targets overall.

As a result of managerial discussions, it has been decided that some employee performance targets will be increased where capacity exists and some programs, such as training, will be delayed. These measures will have the effect of potentially increasing revenue and reducing costs to compensate for overall poorer-than-expected performance in the Wollongong store.

Each team leader will have responsibility for implementing this group decision in their particular area of responsibility. It will be important to consider the emotional impact on staff and any consequential impact on health, safety and wellbeing as well as the impact on performance and the achievement of organisational goals.

Draw up a word document titled: Scenario D Response and provide a written response to the following:

1. Describe the relationship between emotionally effective people and the attainment of business objectives.

2. Describe how considering the emotional impact of decision-making could lead to better decision-making (with respect to business objectives).

3. Describe what a possible process of decision-making that takes emotional impact into account could look like. Decisions in this case include, for example, setting particular performance targets, or selecting what programs can be delayed.

4. Identify policies, procedures or legislation that will need to be adhered to in order to satisfy internal and external requirements related to managing emotions in the workplace.

5. Describe how health and safety legislation is relevant to managers' implementation of business decisions