Eliminating service barriers using styles of behavior

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Reference no: EM132094222

This assignment deals with infographics which are used to visually represent information in a creative and succinct way. Use a recent article and your textbook to discuss the following questions and then identify an infographic that is related to any aspect of customer service; include the infographic on your document, but also explain what the infographic is representing and discuss this in terms of your text ideas; provide your reaction/evaluation of the infographic (for example but please add more evaluation areas: does it adequately address what it is trying to represent; is it clear, graphics interesting etc.) Be sure to cite and reference appropriately.

Questions:

What are some strategies for eliminating service barriers using styles of behavior? (min. 2 pages)

How can perceptions affect customer service? (min. 2 pages)

Address the part of the assignment that deals with the infographic and evaluation as described above. (min. 1 page)

Prepare your answers in a paper format and fully answer all questions by discussing your answers in light of the customer service theory in the textbook, and business articles. Prepare your APA-formatted References page following the instructions outlined above.

Reference no: EM132094222

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