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Elevating employee professionalism

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Reference no: EM133043639

What are the INTERNAL new policies or guidelines of the hotel that could be? What are the others?

In-depth description including more insights. 

Here are some examples: 

  • We Say "NO" Policy

This policy will boost company competency. The capability and flexibility of the hotel will be widened in response to guests' wants and needs. It is not necessary to make all guest requests but to give a solution or alternatives to their request.

  • Standard Work Procedure

All departments will have a standard work procedure manual. These manuals will include the proper sequence of service, duration of the job, things to consider and who are the employees responsible for the job. Preshift training, quizzes and reminders will maximize employee efficiency and standardize service quality while elevating employee professionalism.

  • Maintenance Procedure

Frequent maintenance checks will be implemented and all staff will be empowered to report deficiencies. The engineering and maintenance department is required to provide monthly maintenance reports. For repair and any ongoing maintenance, clear and professional signage is required for guests' and employees' safety. It is also required to resolve the case within 24 hours and the team will be available 24/7.

Reference no: EM133043639

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